Tide Industrial – Return & Warranty Policy
At Tide Industrial, we stand behind the quality of our conveyor belts and industrial products. Each belt is made to order — cut to length, fabricated, or laced specifically for your application. Because of this, most products are custom and non-returnable. However, we always work with our customers to ensure you receive a product that performs as expected.
Defective or Warranty-Related Issues
If you believe your product has a defect in material or workmanship:
- Contact us within 10 business days of receiving the order.
- We will review the issue promptly and, if confirmed, provide a replacement, repair, or refund at no cost.
- Photos or measurements may be requested to help our team evaluate the issue quickly.
We are committed to making sure every belt performs as intended.
Ordering Errors (Size / Style / Configuration)
We understand that conveyor belt measurements can be tricky. If you made a mistake when ordering:
- Contact us and we will work with you on a solution, including re-fabrication, resizing, re-lacing, or providing replacement parts at the best possible price.
- Because these products are custom manufactured, we typically cannot accept returns for sizing or style errors.
- Whenever possible, we will help modify or rework the belt to reduce replacement cost.
If you’re unsure about size, style, or suitability for your equipment, please contact us before ordering — we’re happy to help confirm specifications.
Non-Returnable Items
Due to the custom nature of our products, the following items cannot be returned once produced:
- Custom-cut conveyor belts
- Belts with installed lacing or cleats
- Fabricated belts
- Any belt cut to customer-provided measurements
- Special-order or non-stock materials
Shipping Damage
If a product arrives damaged in transit:
- Notify us within 48 hours.
- Keep packaging and product intact for carrier inspection
- Take photos of damage
- We will arrange replacement or file a claim on your behalf
How to Start a Return or Issue Review
Email us at sales@tideindustrial.com or call 800-558-7080 with:
- Order number
- Photos of the issue
- Measurements or details (if applicable)
Our team will respond quickly with next steps.
- Call 800-558-7080
Disclaimer
* The data contained here are approximate values dependent on belt dimensions, application and environment and is for reference only. It is believed to be reliable, but no representations, guarantees or warranties of any kind are made to its accuracy or suitability for any particular purpose. It is recommended that users conduct their own evaluations for the intended application.