Tide Industrial – Return & Warranty Policy

At Tide Industrial, we stand behind the quality of our conveyor belts and industrial products.

Returns

Standard stock items may be returned within 30 days of delivery for refund or credit, subject to inspection and approval. Returned items must be unused and in original condition. Customers are responsible for return shipping unless the item is defective or shipped in error.

Because many of our conveyor belts are cut to length, fabricated, or built to customer specifications, custom products are generally non-returnable except in the case of confirmed defects.

Defective or Warranty-Related Issues

If you believe your product has a defect in material or workmanship:

• Contact us within 10 business days of receiving the order.
• We will review the issue promptly and, if confirmed, provide a replacement, repair, or refund at no cost.
• Photos or measurements may be requested to assist evaluation.

We are committed to making sure every belt performs as intended.

Ordering Errors (Size / Style / Configuration)

We understand that conveyor belt measurements can be tricky. If you made a mistake when ordering:

• Contact us and we will work with you on a solution, including re-fabrication, resizing, re-lacing, or replacement parts at the best possible price.
• Custom-manufactured products are typically not eligible for return due to sizing or specification errors.

If you’re unsure about size, style, or suitability, please contact us before ordering — we’re happy to help confirm specifications.

Non-Returnable Items

• Custom-cut conveyor belts
• Belts with installed lacing or cleats
• Fabricated belts
• Any belt cut to customer-provided measurements
• Special-order or non-stock materials

Shipping Damage

If a product arrives damaged in transit:

• Notify us within 48 hours
• Retain packaging
• Provide photos

We will arrange replacement or assist with a carrier claim.

How to Start a Return

Email: sales@tideindustrial.com

Phone: 800-558-7080

Include your order number and details so we can assist promptly.